High quality telephone and web-based customer service and sales operations o Run time Quality Control
o Run time Feedback
o Run time check & balance
o Invest more time towards Quality tasks o Transaction Monitoring
Reduction of Operational Costs
o Decrease answering and talk time = reduce communication cost
o Decrease integration of back-end systems.
o Improve processes and save money.
o Free your resources and focus on your strategy.
o Increase your capabilities
o Automated IVR and Call Management
o Rapid and Rationale Response
o Intelligent Call Routing
o Quality Check Module
Time is Money
o Swift and Efficient Start Up,
o Readily Available Resources.
o Quicker Turn Around Time
o Constant Coordination and Correspondence with immediate response time
Improve Service – 24×7
o Interaction History is Automatically Recorded and available for reference.
o Quality Check appliance on every call
o Coaching by Mentors.
o Leverage Customer/Caller Profile
o IT Support available